“We never have to worry about passwords. Whenever we’re locked out of a machine we can rely on this product to quickly provide a password that will grant us access."

Darren Erutti | LAN Administrator, MiTek Inc.
USE CASE: Have Users Reset Their Own Passwords

Account Reset Console allows users to enroll with administrator defined questions that can be answered by users or pre-populated from existing Active Directory or Human Resources databases. Later, when users lock themselves out, they can reset their passwords and/or unlock their accounts via the logon provider add-on (CTRL+ALT+DEL) or by using a secure web interface. Users answer the verification questions and reset their own passwords without involving administrators or the Help Desk.

Account Reset Console can notify administrators and users about who has not yet enrolled, helping to ensure 100% involvement.
USE CASE: Let Help Desk Staff Reset User Passwords

Account Reset Console makes resetting passwords easy for the Help Desk staff. Help Desk staff only need a normal (non-administrator level) domain user account to access the program.
By hiding the Active Directory structure and simplifying the information they need to input, Help Desk users only need to enter the name and new password of the account being reset. Training time can be kept to a minimum!

User accounts that can be changed by Help Desk staff are restricted according to predefined group membership: the Help Desk can reset sales department passwords, for example. You will not need to perform delegation and change the security model with your Active Directory domain to accommodate your Help Desk staff.
USE CASE: Report on Password Reset Activity

All access and activities are logged by Account Reset Console. Create daily reports about inactive accounts and accounts whose passwords will soon expire. Notify administrators and users of these results. This is especially beneficial to companies with remote users who would otherwise not receive password expiration notifications.

These reports also help maintain compliance. Based upon the reports, administrators can take action -- such as disabling accounts whose passwords are more than 90 days old.